Careers

Support Specialist

Do you have a passion for travel, customer support, and excellent communication skills? If you enjoy ensuring travelers have an exceptional experience planning their unforgettable journeys, this is the perfect opportunity for you!

The Support Specialist's role is to qualify incoming trip requests before they get matched to our travel specialists, handle inbound customer support inquiries through phone, email, and chat, and offer assistance and support to the travel specialists on the platform. 


About kimkim:

At kimkim, our mission is to transform the often-challenging process of trip planning into an enjoyable and seamless experience that people love. As an online travel platform established in 2015, we connect independent travelers with top local travel specialists to create unique, authentic adventures.

As a next-generation travel company, we leverage advanced technology and AI-powered platforms to support local businesses and communities with a range of tools and training. We're proud to have assisted tens of thousands of couples, families, groups, and individuals in planning unforgettable trips to over 90 global destinations.

Additionally, we are committed to sustainability, allocating a portion of every kimkim trip towards removing carbon from the atmosphere.


About the Support Specialist role:

• Take initiative in identifying and implementing new strategies to improve traveler success
• Demonstrate your resourcefulness and decision-making ability in solving complex issues and overcoming obstacles
• Show your adaptability and resilience in a fast-paced, ever-changing environment
• Proactively seek out opportunities to learn, grow, and take on additional responsibilities
• Collaborate with a diverse and inclusive global team driven by the same values and goals
• Support for travelers:
  • Review and monitor incoming trip requests to ensure that our services are a good fit for travelers' needs before trip planning begins
  • Respond to support emails and phone calls from travelers, helping them with their trips, explaining how kimkim works, and answering other queries
  • Call prospective travelers to share information about the trip planning process at kimkim, set the right expectations, and clarify missing details on trip requests
  • Develop new approaches to improve the traveler experience further and help build their trust in kimkim
• Support for specialists:
  • Assist and support our travel specialists in using the kimkim platform and extensive set of tools when planning and operating trips 
  • Answer questions and help with day-to-day challenges that arise for partner companies while they are organizing trips for travelers
  • Assist our partners in resolving complex traveler situations as needed
  • Support in payment and accounting 
  • Helping our specialist network in growing their businesses
  • Support the Destination Development Team in their daily account management of travel specialists
  • Assist in the planning and implementation of ad-hoc projects as needed, such as implementing new features on the platform, completing budget audits, and more for our partners and team

• Have a passion for travel and a good intuition for travel planning
• Have some customer service and/or sales experience (preferred, not required)
• Entrepreneurial spirit and driven to find innovative solutions to problems
• Possess a growth mindset and are eager to learn and evolve in your role
• Proactive, taking the initiative to identify areas for improvement and acting on them while striving to improve
• Comfortable with ambiguity and skilled at asking questions to gain clarity
• Strong bias to action and getting things done 
• You are highly organized and able to prioritize and track more tasks at the same time 
• Have excellent communication skills—both written and verbal (phone calls)
• Enjoy jumping on a phone call with travelers to help solve their issues
• Highly adaptable and able to operate effectively in a rapidly changing startup environment
• Consistently go above and beyond assigned tasks in pursuit of the broader goal of helping travelers have amazing experiences
• Are comfortable not knowing all the answers and good at asking questions
• Are highly organized and able to prioritize and track a large number of initiatives at once
• Pay close attention to detail to ensure every traveler's request is taken into consideration
• Have a strong track record of delivering what they set out to do (and letting colleagues know when unexpected delays happen)
• Are able to work independently, as well as be a great team player
• Are excited to work collaboratively with a global team
• Flexibility in working hours in case of emergencies that can come up outside of the regular 9 am - 5 pm working hours

What we offer:

🏖 Flexible PTO policy
⚕️ 100% employer-paid health insurance
📈 401(k)
🗓 Mondays and Fridays work remotely
💻 Macbook Pro and cell phone
🍻 Company-sponsored happy hours, lunches, ski days, and team-building events
🎉 Casual, fun office environment
🌍 Inclusive, international team committed to our values
🌱 Ample growth and professional development opportunities
✈️ Opportunities for travel credit/team travel


Position details:

The salary range for this position starts at $45k per year.  Final offers may vary based on several factors, including experience and expertise.

This is a full-time, Monday - Friday, 9 am - 5 pm position and will be based out of kimkim’s Boulder, Colorado office. The Support Specialist will meet in the office Tuesday - Thursday with the ability to work remotely on Mondays and Fridays. 

Please note that this role will require some work outside of the normal hours and is not always on a 9 am - 5 pm, 40-hour workweek basis.

Kimkim offers extensive opportunities for career growth in a fast-growing startup environment and is excited to hear from you!

To Apply:

 Interested? Email us at [email protected] with your resume and some information about why you think you are a great fit for kimkim and this role. 😊 

Senior Product Manager

Kimkim is a fast-growing startup that helps travelers have unforgettable, authentic travel experiences. We deliver this through a marketplace that connects independent travelers with local specialists who design personalized itineraries, including activities, accommodations, and transportation. We are looking for an entrepreneurial Senior Product Manager to drive key initiatives in our fast growing, and profitable travel marketplace, and build products that is delightful for our travelers, specialist and the internal team.

About kimkim
Kimkim is a fast-growing startup that helps travelers have unforgettable, authentic travel experiences. We deliver this through a marketplace that connects independent travelers with local specialists who design personalized itineraries, including activities, accommodations, and transportation. 

We partner with passionate travel specialists in 90+ destinations worldwide who work with top local activity operators, guides, and accommodations. A portion of every kimkim trip goes toward removing carbon from the atmosphere. 

The kimkim team is currently based in a few hubs: Boulder, Colorado (headquarters), San Francisco, CA, and Amsterdam, Netherlands.
 
About the Product Team

Kimkim is a travel marketplace. The product and engineering teams are building products to help our specialists, travelers, and our internal support team—in essence, three distinct products to drive the growth of the overall marketplace. 

For example:

• For our specialists: we are building tools to create beautiful itineraries and price them effectively quickly.  We build tools to help our specialists manage many concurrent ongoing traveler trips and tools to help prioritize their time for the most likely trips to book.
• For our travelers: we offer a fun and engaging onboarding experience where travelers can tell us what they want on their trip.  This also helps us match them to the best available specialist. We are also experimenting with ways to increase brand loyalty as well as create “6-star experiences” during the trip. 
• For our internal team: we are building tools and metrics to help our team grow our specialist network in a “quality guaranteed” way.  We identify best practices and try to train and encourage the rest of the partner network to adopt them.  We share metrics that help pinpoint specific areas for growth and improvement for each partner company.  
• Read more about what we are building here.  As an early team member, you will have the opportunity to shape these three distinct products. 

• Itinerary Page redesign(Figma design/spec)
• Loom Videos (Bug reports, feature announcements, spec walkthroughs)

• Write detailed product specifications- epics, and user stories to reduce friction and close gaps in the current product offerings. 
• Translate product goals into wireframes, mock-ups, and detailed requirements for prototype construction and final product development by the engineering team.
• Drive the execution of product lifecycle processes for products, from product research to product launch
• Drive adoption of the product with training both internally and to our external partners.
• You will evangelize the product vision and roadmap internally and externally - including giving updates to customers, prospects, and partners. 

• You will have a keen eye for gaps in product offerings and an innovative mindset to find creative ways to close the gaps. 
• You can drive customer engagement and design discovery conversations to understand the customer's unspoken needs.
•  You are a skilled analyst with the ability to dive deep into the data to synthesize customer insights to help inform the design of the product.  
• Experience driving cross-team alignment with crucial team members, including engineering, and external partners, to understand requirements and ensure business outcomes are achieved. 
• Strong problem-solving skills and a willingness to roll up your sleeves to get things done
• Excellent communicator, presenter, and collaborator with the ability to work closely with a cross-functional team. 
• Most of all, you are passionate about building great products — from conception through release.  

Fullstack Rails Engineer (A few roles, Mid - Senior Level)

We are looking for driven, curious, self-motivated engineers to join us and grow with us. You’ll join our growing team with many opportunities to design new product features, improve code structure and best practices, strengthen development processes, and take on additional ownership and responsibilities.

We are hiring for a few roles to build up the engineering team and we are looking for a variety of experience levels from Mid to Senior levels.

You should expect to work on all layers of the system, from designing the DB structure, business logic, views, UI, interactions, analytics, AB Tests, internal dashboards & tools, and more. This is a great opportunity to learn more about each of these areas.

We are a small distributed company looking for people who are comfortable balancing several responsibilities.

Our product and engineering team is based in the San Francisco Bay Area and meet in San Francisco 2 times a week for more collaborative discussions and working the other days remotely. You're welcome to work in-office more than that if you like.

About kimkim

• Our headquarters is in Boulder with our CEO and head of Destination Development and Customer support teams.
• The Product and Engineering teams are based in the San Francisco Bay Area
• The Destination Development Team is based in our Amsterdam office.

About the Engineering & Product Team

• For our specialists: we are building tools to quickly create beautiful itineraries and price them effectively.  We build tools to help our specialists manage many concurrent ongoing traveler trips and tools to help prioritize their time for the most likely trips to book.
• For our travelers: we want to create a fun and engaging onboarding experience, where travelers can tell us what they are looking for on their trip.  This also helps us match them to the best available specialist. We are also experimenting with ways to increase brand loyalty as well as creating “6-star experiences” during the trip. 
• For our internal team: we want to build tools and metrics to help our team grow our specialist network in a “quality guaranteed” way.  We identify best practices and try to train and encourage the rest of the partner network to adopt them.  We want to be able to share metrics that help pinpoint specific areas for growth and improvement for each partner company.  

• Itinerary Page redesign (Figma design/spec)
• Loom Videos (Bug reports, feature announcements, spec walkthroughs)

About the Full-stack Position

Growth Goals & Expectations

Hiring Process & Expectations

• Interested? Email us at [email protected] with your resume (or apply on Angel.co) and some information about why you think you are a great fit for kimkim and this role. 
• Interviews will include technical discussions as well as meeting with others on the team, such as the Head of Product and CEO/Founder.
• Technical Interview
  • We want the process to reflect daily work as closely as we can.
  • We will share background info on a mock project before the interview so that you can familiarize yourself with the scope, requirements, and think about how you would approach the project.
  • During the interview, you should be able to react to new requirements that come in scope and be comfortable discussing different solutions and tradeoffs.
  • You'll be asked to write code in some form in a shared editor. But, we don't get caught up in semantics. It's great if you have Rails experience. If not, code in whatever language you think makes the most sense for your skills and the situation. Make up a language as long as it’s not too abstract. We are more interested in the process and your approach.

Senior Accounting Manager

We are looking for a self-motivated and ambitious Senior Accounting Manager to be responsible for all aspects of the company's financial and accounting operations.

About kimkim

Kimkim is a fast-growing, profitable technology company that helps travelers have unforgettable authentic travel experiences. We do this by connecting independent travelers with local specialists who design personalized itineraries, including activities, accommodations, and transportation. 

We partner with passionate travel specialists in 90+ destinations worldwide who work with top local activity operators, guides, and accommodations. A portion of every kimkim trip goes toward removing carbon from the atmosphere. 

The kimkim team is currently based in a few hubs: Boulder, Colorado (headquarters), San Francisco, CA, and Amsterdam, Netherlands.

About the Role

As our Senior Accounting Manager, you will be the first in-house hire in the finance and accounting team and will be responsible for all aspects of the company's financial and accounting operations, including accounts payable, accounts receivable, payroll, and financial reporting. You will also be working closely with an outsourced accounting team and internal teams to implement the right financial processes.

Additionally, you will work closely with the executive team to provide financial analysis and modeling for key business decisions. This will include preparing presentations and reports to help the team understand the company's financial performance and identify areas for improvement.

As an ideal candidate, you will be curious, and analytical, with a natural drive to exceed expectations, resonating with kimkim’s core principles. Your organizational, communication and team collaboration skills are second to none, you enjoy helping to implement solutions that push operational efficiencies to the next level.

Key Responsibilities

• Manage the month-end close process by working closely with internal teams and any outsourced accounting support
• Work cross-functionally to develop, implement and manage key metrics & analytics reporting
• Assist in the preparation and maintenance of the financial and cash management model, including the preparation of monthly budget vs actual analyses
• Regularly assist in Board meeting preparation and reporting
• Manage payments and accounts payable to our specialist partners and contractors to ensure a high degree of accuracy & timeliness
• Work to ensure accurate payroll for our full time, part time and variable hours teams
• Establish and maintain effective working relations with all functions
• Attends and actively participates in staff meetings

• Bachelor's degree in accounting or finance.
• CPA certification preferred.
• At least 5 years of experience in accounting, with experience in a start-up environment preferred
• Strong knowledge of GAAP and relevant laws and regulations.
• Keen analytic, organization and problem-solving skills which allows for strategic data interpretation versus. simple reporting
• Excellent organizational, analytical, and problem-solving skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Travel Operations Coordinator

The travel operations coordinator will assist and support the development manager and sales team. These teams work closely to perform the logistical and operational needs of all trip-planning activities that enable kimkim travelers to have a seamless trip and six-star experience. We are looking for a meticulous coordinator to process and organize the logistics and travel arrangements for booked trips to Europe, streamline the booking process, and assist after sales are complete.

The coordinator’s responsibilities will be to execute travel bookings and operations by working with both kimkim travelers as well as our suppliers and partners in Europe. This includes reserving hotel, air, transfers, and other travel services as needed for a traveler’s trip. This individual should have great attention to detail and strong organizational skills to ensure that all aspects of confirmed services are up-to-date and accurate for multiple clients at a time.

The coordinator will also assist with in-trip support as needed. This may include answering general travel-related questions, ​​structuring trip plans to meet the traveler’s needs and preferences, and acting as an emergency contact.

Key Responsibilities

• Confirming reservations for hotel, air, transfers, and other travel services
• Corresponding by phone and/or email with hotels and other suppliers (tour operators, ground transportation, etc.) to check rates and availability
• Ensuring the pricing of individual components of the trip is correct
• Determining the best methods for booking different components of each trip plan
• Ensuring that all requests are processed within the specified timeframe
• Coordinating with the sales and development team regarding the status of reservations
• Ensuring our invoices are accurate and submitting payments to our travel partners in a timely manner
• Communicating with travelers about changes to their trip plan and/or to secure required personal information
• Helping to craft a trip plan that meets the traveler’s needs and preferences
• Verifying that confirmed services are up-to-date, accurate, and fit in the schedule of the traveler’s itinerary
• Editing and updating the traveler’s itinerary with important and necessary details
• Answering questions about elements of the traveler's trip plan, kimkim’s services, general travel-related information, etc.

• Acting as a point of contact for travelers should emergencies or issues arise during travel
• Notifying travelers of any trip updates and communicating changes as needed
• Coordinating with travel partners to make timely adjustments when required

• Excellent communication skills—both written and verbal
• Impeccable attention to detail
• Highly organized and able to prioritize and track multiple projects at once
• Strong customer service skills and a passion for helping others
• An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
• Highly adaptable and able to operate effectively in a rapidly changing startup environment
• Excited to build strong relationships with both partners and colleagues
• Able to work independently, with support from a global team
• Eager to take on new projects and more responsibility
• A passion for travel planning and a desire to grow into a travel sales role

• The ability to communicate in Spanish, Portuguese, or Greek 
• Experience with payment processing
• Experience with sales
• Analytical skills, and an understanding of how to leverage data to improve processes and decision making

• €35,000 - 50,000 DOE
• Public holidays off
• PTO
• Remote work on Monday and Friday
• Pension scheme
• Company-sponsored happy hours, lunches, and team-building events
• Casual, fun office environment 
• International team committed to our values
• Ample growth and professional development opportunities
• Opportunities for travel credit/team travel

Travel Sales Specialist

As a kimkim Sales Specialist, you will assist travelers from initial inquiries to booking. Your goal is to maximize your conversion rate and sales volume through great communication and sales skills, and make sure you understand each traveler's unique requirements and preferences. Based on your destination knowledge, your sales chops, and Kimkim's advanced suite of AI tools, you will be empowered to be a “superhuman" travel specialist who delights travelers and ensures they will have 6-star travel experiences.

We are always looking for specialists for many destinations!
Currently, we're looking for Travel Specialists focused on any of the following destinations:

• Norway
• Portugal
• France
• Iceland
• Australia
• New Zealand
• Japan

• Maximize conversion and sales volume
• Understand detailed trip requirements to ensure a highly positive experience for kimkim travelers throughout the planning and booking process 
• Communicating with travelers through kimkim chat and over the phone about: 
• Sharing destination insights 
• General travel tips
• Accommodations and activities kimkim offers
• How to use kimkim
• Crafting a trip plan that meets the traveler’s needs and preferences
• Preparation for their trip departure
• Handle a steady stream of new trip inquiries and stay on top of ongoing trip planning chats with assistance from kimkim’s AI.
• Verifying that the components of each itinerary are up-to-date and accurate

• A passion for travel planning and a proven track record in a travel sales role
• In-depth destination knowledge
• Excellent communication skills—both written and verbal
• Impeccable attention to detail
• Highly organized and able to prioritize and track multiple projects at once
• Strong customer service skills and a passion for helping others
• Demonstrated ability to understand customer needs
• Excited to build strong relationships with travelers and colleagues
• An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
• Highly adaptable and able to operate effectively in a rapidly changing startup environment
• Able to work independently, with support from a global team
• Eager to take on new projects and more responsibility

• $56,000 + commission, OTE of $80,000
• Flexible PTO and federal holidays off
• 100% coverage of health, dental, and vision insurance premiums
• 401(k)
• Optional remote work on Mondays and Fridays
• Macbook Pro and Cell Phone
• Company-sponsored happy hours, lunches, and team-building events
• Casual, fun office environment 
• International team committed to our values
• Ample growth and professional development opportunities
• Opportunities for travel credit/team travel