How does kimkim work?

Kimkim works in 3 simple steps:
1. Select your destination and then go through a quick, fun onboarding process to tell us what kind of experience you are looking for
2. We will connect you with a knowledgeable travel specialist via our messaging system who will put together a tailor-made trip plan based on your input
3. Once you're 100% happy with the plan, you can book your trip via our secure payment system

How much does it cost to use kimkim?

Kimkim connects you directly to local, knowledgeable travel specialists. We don’t charge anything until you decide to book your trip with us. A service fee is added to the total price of the trip. This fee helps to provide a secure payment platform and excellent customer service. A small portion of the fee also goes toward our climate initiative.

How does kimkim make money?

We make money when you decide to book your trip through kimkim. We take a share of the profit made by our local partners and we add a small booking fee that helps us run our global network of trusted travel specialists.

In some cases, we ask for a more substantial planning fee. This usually applies to complex trips involving unusual requirements or cases where kimkim staff work on your trip plan. This will always be communicated clearly, and travelers can choose whether to proceed.

How do your prices compare with what I’d pay elsewhere?

Since kimkim connects you directly to specialists in the destination, we are able to offer highly competitive prices. We don’t have expensive infrastructure that some large booking sites have.

What if I find cheaper prices elsewhere on the web?

It is rare that you’ll find a cheaper price for exactly the same product, since we work directly with reputable, in-destination specialists. However, if you find a cheaper rate, please let us know and we will do our best to match it.

How do I know that your advice is unbiased?

We are successful if, and only if, our travelers are happy with their experience. Thus, we’re focused day in and day out on providing the best possible advice and trip plans tailored to each traveler’s unique requirements. We don’t favor certain hotels, tour guides, or destinations; rather, we make sure that what we propose is the best fit for you.

We also value transparency. Our website display all traveler reviews for our specialists so you’ll have as much information as you need to make sure kimkim is right for you.

Who are the specialists?

Our specialists have extensive experience in the travel industry, often running their own travel operations. Most of our specialists live in the same destination where they provide trip planning services, while others are global nomads. One of our specialists, for example, hails from Denmark, and now splits his time between Nepal and Australia. Another was born in Japan, lived in Hawaii for many years and is now based in California.

How do I know I can trust a specialist on kimkim?

Specialists are central to the kimkim experience. We take great care in making sure we have knowledgeable, experienced and passionate people on our platform. Our specialists go through a rigorous interview and training process, and most of them have many years of successful experience planning and booking trips and tours. Additionally, we show ratings and reviews for our specialists on their profiles.

Who is the team behind kimkim?

Kimkim was founded by a team of experienced travel entrepreneurs. Before founding kimkim, we worked on other travel products, including TripAdvisor. We started kimkim because we felt frustrated with the current state of travel planning and booking products and we wanted to bring the personal touch back to travel planning and booking.

The kimkim global office is located in California, with satellite offices in Lima and Amsterdam. Our team members are from all over the world: the Netherlands, France, Canada, Australia, Peru, and beyond. Learn more about our team >here.

Are you like a traditional travel agent?

Yes and no. We love the personal touch that great travel agents bring to the travel planning and booking process, but we are not “just another travel agent”. We aim to combine the best of both worlds: the high-touch service of a traditional travel agent with state-of-the-art mobile messaging technology. We’re building a marketplace where travel specialists can devote as much time as they need to kimkim travelers.

Does kimkim help book international flights?

No, we currently focus on the in-destination experience only: hotels, transport, and activities.

Why was my credit card declined?

If your credit card was declined during payment, this is often due to your bank protecting your account against unusual payments. Please call your bank directly to see if this is the case. If so, you can approve this transaction and then submit your payment on kimkim again.

In the event that I am unable to travel, will I lose what I paid for my trip?

In most cases, you can postpone your trip at no additional cost if you give your specialist at least two weeks' notice before the start of your trip. You do not need to commit to any firm timeline to reschedule your trip until you’re ready to travel again. Please reach out to your specialist for more details.