Lorena Huidobro

Amazing - everything on our two week trip was flawlessly executed. We had never used Kim Kim before and now I will never plan a trip another way! It was so well organized and Lorena was very responsive. Highly recommend! read more

Amazing - everything on our two week trip was flawlessly executed. We had never used Kim Kim before and now I will never plan a trip another way! It was so well organized and Lorena was very responsive. Highly recommend!

I was pleasantly surprised how well everything worked. The people picking us up were always on time and very pleasant.
We had many guides, and they were all very good.
Specifically I remember our guide on Easter Island Emilia. Very knowledgeable and willing to share with us her love of her home island.
I was not very happy when there were non English speakers on the tours: the guides had to speak in both languages, and I don’t think we got the entire story. read more

I was pleasantly surprised how well everything worked. The people picking us up were always on time and very pleasant.
We had many guides, and they were all very good.
Specifically I remember our guide on Easter Island Emilia. Very knowledgeable and willing to share with us her love of her home island.
I was not very happy when there were non English speakers on the tours: the guides had to speak in both languages, and I don’t think we got the entire story.

Hotel Review

Holiday Inn Santiago - Airport Terminal

Santiago

Our first stay was better than the second. The first stay was in the newly renovated part and the accommodations were great. Not in the old part of the hotel

Authenticity & Character

Location

Just walk across the street from the international terminal

Staff

The bar service was very poor

Cleanliness & Comfort

Activity Review

Valparaíso & Wine Tour

Santiago

Loved the tour, the winery tour and the tour guide

Everything was very good to excellent. All the local guides were good. Rutas360 in Atacama is merely a "middle man" to the local guide companies so that made it a bit challenging to know who to contact, but it all worked out. All the transfers to and from the bus stations and airports worked well, as did all the airline reservations.

My only minor issue was some of the hotels. The Doubletree in Santiago and the airport Holiday Inn were both very good. Don Tomas in Atacama was... read more

Everything was very good to excellent. All the local guides were good. Rutas360 in Atacama is merely a "middle man" to the local guide companies so that made it a bit challenging to know who to contact, but it all worked out. All the transfers to and from the bus stations and airports worked well, as did all the airline reservations.

My only minor issue was some of the hotels. The Doubletree in Santiago and the airport Holiday Inn were both very good. Don Tomas in Atacama was excellent.

Hotel Otai was a mixed bag. We had a noisy dog nearby and the breakfast was ok, and they got the AC working well, but on the last day I saw two cockroaches in our room. That was not horrible for me, but for most people that would be very bad.

Hotel Casa de Patagonia in Puerto Natales had good service but it was a bit noisy with thin walls. Hotel Germania in Puerto Varas was fine though our room, which faced the street, was stuffy, noisy and a bit small.

Lorena was very wonderful. Lorena responded quickly and accurately. She always kept us in the loop and was extremely accommodating when changes came up. It was a very easy, no stress process. We had a pretty logistical heavy trip and Lorena was great. We will be using Kim Kim again.

What a beautiful and physically awesome trip. Kim Kim suggested the right excursions for us and how wonderful to not worry about transfer transportation. read more

What a beautiful and physically awesome trip. Kim Kim suggested the right excursions for us and how wonderful to not worry about transfer transportation.

Hotel Reviews

Hotel Boutique Le Reve

Santiago

Great location for food and drink.

Authenticity & Character

Boutique hotel with lovely garden.

Location

Multilevel restaurants in area

Staff

Very helpful.

Cleanliness & Comfort

Clean

Dreams del Estrecho Hotel

Punta Arenas

Nice room, but casino on weekend was loud into the early hours of the morning(it is a casino after all).

Authenticity & Character

It is a casino hotel.

Location

Location and views good, but busy street to cross to get to town.

Staff

Not all that helpful.

Cleanliness & Comfort

Rooms are very nice.

Weskar Lodge

Puerto Natales

Great views, nice room, and restaurant was good for a dinner.

Authenticity & Character

Lake vacation hotel with views and access to town and sites.

Location

Walkable to town or inexpensive taxi ride, and on the lake with wonderful views.

Staff

Very helpful and always smiling.

Cleanliness & Comfort

Comfortable room.

Activity Review

Hike from Sarmiento Lake to Amarga Lagoon

Chile

You cannot top seeing a large Puma upclose.

Quality of Experience

Puma

Food

No vegetarian meal.

Guides, Drivers and Staff

Well based natural knowledge

Transport

On time

The core of our trip was seeing the Atacama Desert and visiting its important sites. Lorena was excellent in tailoring our plans to suit our interests and time-frame. Transit arrangement to and from Santiago were flawless and out hotel in san Pedro de Atacama was perfect as a quiet, high quality location to venture from. Accommodations at the Don Tomas were comfortable and the food was fresh tasting with touches of originality. There are dozens of tour operators in San Pedro, but I felt that... read more

The core of our trip was seeing the Atacama Desert and visiting its important sites. Lorena was excellent in tailoring our plans to suit our interests and time-frame. Transit arrangement to and from Santiago were flawless and out hotel in san Pedro de Atacama was perfect as a quiet, high quality location to venture from. Accommodations at the Don Tomas were comfortable and the food was fresh tasting with touches of originality. There are dozens of tour operators in San Pedro, but I felt that Lorena had selected the best of the best for our trip. We did five tours in four days and all were excellent: stargazing, the Tatio geysers, Piedras Royas & the salt flats, Valle de la Luna, and the Puritana canyon trek.

Hotel Review

Hotel La Casa de Don Tomás

San Pedro de Atacama

The Don Tomas is an oasis within the oasis of San Pedro de Atacama. The accommodations are comfortable and tastefully decorated. Coffee, tea, or water--plain or infused--are always available. The breakfast offers the usual array of continental and American items, all arranged beautifully. On the lunch and dinner menus, offering all have a local slant, both veggie and non-veg. I especially liked the fresh ingredients in the salads and highly recommend the Oriental pasta for its earthly richness. One caveat: for a pre-breakfast start on your tour, the take away sack lunch is rudimentary at best.

Authenticity & Character

Once inside the gates, you feel like you are in an charming oasis.

Location

It is a 10 minute walk to the center of town.

Staff

Cleanliness & Comfort

Activity Reviews

Stargazing Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Puritama Canyon Trek

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the Atacama Salt Flats & Lagoons

San Pedro de Atacama

This tour provides a wonderful experience of the immense salt flats seen from the red rocks, the "piedras royas." The lagoons are beautiful deep blue lakes at the base of volcanoes. A chance to view flamingoes in a reserve comes at the end, as a fitting culmination.

Quality of Experience

Food

The lunch we had was unique: a green salad with veggies and chicken in a Mason jar. Oil and vinegar were there to season to taste. I loved it.

Guides, Drivers and Staff

Transport

Tour of Tatio Geysers

San Pedro de Atacama

This tour is not to be missed. After a very early start, you arrive at sunrise at one of the largest geyser fields in the world. all in a very dramatic setting at 11,000 feet. The earth seems alive with steam vents and roiling geysers. Although below freezing, the ground is warm to the touch.

Quality of Experience

Food

It was great to have fresh scrambled eggs to go with the usual breakfast fare. Kudos!

Guides, Drivers and Staff

Transport

The adventure was well designed and great choices were made by Lorena, I mentioned a cruise through the fjords of Patagonia and she came through with beautiful well thought out and enjoyable trips.
I especially enjoyed the 5 day cruise from Punta Arenas to Ushuaia, around Cape Horn and through the inside channels. Unfortunately due to weather conditions we were unable to land on the cape but passed close enough to get pictures of the station and the monument.

An earlier tour had to be... read more

The adventure was well designed and great choices were made by Lorena, I mentioned a cruise through the fjords of Patagonia and she came through with beautiful well thought out and enjoyable trips.
I especially enjoyed the 5 day cruise from Punta Arenas to Ushuaia, around Cape Horn and through the inside channels. Unfortunately due to weather conditions we were unable to land on the cape but passed close enough to get pictures of the station and the monument.

An earlier tour had to be cancelled due to weather and Jesse, on the ball found an interesting tour in the park near Puerto Natales and organized it on short notice to fill in a spare day that I had.

A big yahoo for a job very well done.

Activity Reviews

Penguin Colony on Magdalena Island

Chile

Unable to take trip due to weather conditions

Boat Tour to Balmaceda & Serrano Glaciers

Puerto Natales

The hike at the glacier face was just about right for a 70 year old man. The views are spectacular and the ship crew went out of their way to get us close to fauna along the route.

Quality of Experience

Food

Food preparation was a bit marginal, but certainly edible.

Guides, Drivers and Staff

Their extra effort to show us everything along the way

Transport

Cruise Tierra del Fuego from Chile to Argentina - Day 5/5

Punta Arenas

Again the crew of guides and the ships crew went out of their way to give us an exceptional experience, even when the weather was giving them stress.

Quality of Experience

Food

Well prepared and well presented

Guides, Drivers and Staff

Transport

Fly from {{start_location}} to {{end_location}}

Argentina

Not much to say, Ushuaia is a small city but has some interesting sites. Not much time in El Calafate because the bus left early the next day.

Quality of Experience

Guides, Drivers and Staff

Transport

Nicely spaced trip. Plenty of “ spare “ time. Suggestions were practical & although hard work - fitness wise, worked.

Most things ….. within the teams control, worked well. read more

Nicely spaced trip. Plenty of “ spare “ time. Suggestions were practical & although hard work - fitness wise, worked.

Most things ….. within the teams control, worked well.

Hotel Reviews

Hotel Carpa Manzano

Punta Arenas

Small-ish, but comfortable rooms. Bit dated & tended to be noisy. Probably better offering in town. Walk in & out is borderline.

Authenticity & Character

Nice enough rooms. Dated.

Location

A little distant from downtown.

Staff

Attentive.

Cleanliness & Comfort

Was adequate.

Hosteria Pehoe

Oldie but a goodie. Could be SO much better with good grounds people, a tidy up and some renovations. Menu basic but OK.

Authenticity & Character

Oldest in the NP. A bit tired but adequate.

Location

Views are incredible.

Staff

Lovely, young enthusiastic staff.

Cleanliness & Comfort

Very clean. Bedding to die for. Just older & “ tired” rooms & grounds.

Hotel Las Torres Patagonia

Torres del Paine

Excellent location wise. Views OK. Meals above average quality & presentation. Expensive but so much better than daily transitioning in & out of the park if not serious hiking.

Authenticity & Character

Estancia feeling. Loved the daily horses release and round up.

Location

Right on the track to the towers base, W & O.

Staff

Tried hard - many new, inexperienced staff - lots of mistakes made and service forgets.

Cleanliness & Comfort

Bedding divine. Big rooms. Views expansive but not stunning. Bath was great after a hike - but had to request a plug.

Hotel Lago Grey

Torres del Paine

View. Room. Bedding. Food. Bar & relax area.

Authenticity & Character

Fits well in the environment.

Location

View is stunning. Very windy most days I think.

Staff

Very attentive.

Cleanliness & Comfort

Very comfortable hotel.

Weskar Lodge

Puerto Natales

Nice view. A little distant from town in tough weather. Probably better offerings downtown and mire distractions. Restaurant meals hit & miss and no variety presented each day.

Authenticity & Character

Authentic use of wood. Cosy rooms & sit down area.

Location

Great views. Just that little dar from anything.

Staff

Tried. English & understanding requests etc, was difficult.

Cleanliness & Comfort

Lovely bedding. Comfortable smallish room. Lits of woid. Nice.

Holiday Inn Santiago - Airport Terminal

Santiago

Excellent location at airport ( if that is what you want ). Nice rooms. Good bedding. Interesting enough food. Could do with a Daily Change / Soecial.

Authenticity & Character

Airport hotel.

Location

If that is what you want - between Domestic & International.

Staff

Hit & miss. Service not #1 priority. Wait, wait, wait for actual attention. Slow service but seemingly “ a thing “ in Chile - in their own good time !

Cleanliness & Comfort

Great beds & linen.

Activity Reviews

Kayaking in the Magellan Strait

Chile

Not that “ exciting “ an activity really to be really honest. Lot of preparation & time taken ( pick up / drop off / gear up for kayaking / transfer to water edge / instruction / kayaking & then reverse ). Minimal wild life, birdlife etc …… limited English & no really “ spotting “ or information.

Quality of Experience

Not that interesting.

Guides, Drivers and Staff

Limited English or “ interpretation “ .

Transport

All good.

Full-day Tour to Torres del Paine National Park with Overnight

Chile

Great way of getting to the NP rather than a private transfer or large bus. Very early start as it was a one-way for us , on a return same day tour. Enjoyed Milodon Cave and information. Stops for vistas & photographs. Tour guide was very informative.

Quality of Experience

Milodon Cave visit & explanation boards. Vistas.

Guides, Drivers and Staff

Guide on departure said we would have “ quiet time “- so all could catch up on rest …… till after Puerto Natales. Then proceeded to TALK ALL THE WAY to the driver & back and forth. No rest for anyone. Driver spent more tome looking at the guide whilst in conversation - than concentrating on the road. Very un-nerving ! A good driver ….. BUT ! Guide had excellent knowledge and was firth coming if asked..

Transport

Nice new vehicle. Close quarters. We had a seat between us because we PAID for it with luggage cost.

From Pehoé to Las Torres

Torres del Paine

José - nice nan - knowledgeable, good English. Recommended.

From Las Torres to Lago Grey

Torres del Paine

Same ….. José.

Horseback Riding in Patagonia

Puerto Natales

Thoroughly enjoyed. Nice horses. Well groomed & cared for. Just wish I was riding fit ! Very sore body the next day. My wife who is a novice enjoyed too.

Quality of Experience

Vistas.

Guides, Drivers and Staff

Could have done with a rear guide / rider to manage “ slower “ horses / riders. Insufficient supervision in my opinion.

Transport

Great ….. arranged well there & back.

What an amazing trip! Our daughter had been studying in Valparaiso for nearly 4 months and we traveled to Chile at the end of her semester to see where she had been and to explore some other parts of the country. Lorena seemed to understand us immediately, and arranged for us to see Punta Arenas, Puerto Natales, Puerto Varas, Santiago and Valparaiso. She planned a perfect mix of outdoor adventure, educational and historical sites, and time to explore on our own.
Each tour guide was... read more

What an amazing trip! Our daughter had been studying in Valparaiso for nearly 4 months and we traveled to Chile at the end of her semester to see where she had been and to explore some other parts of the country. Lorena seemed to understand us immediately, and arranged for us to see Punta Arenas, Puerto Natales, Puerto Varas, Santiago and Valparaiso. She planned a perfect mix of outdoor adventure, educational and historical sites, and time to explore on our own.
Each tour guide was better than the next, from the wonderful young woman (whose name I am embarrassed that I have forgotten) who answered all our questions at Monumento Natural Los Pengüinos, Jan Erick on the glacier tour, John on the Torres del Paine tour, Damian for Chiloé Island, Carlos at the volcanoes and Hernan in Santiago and Valparaiso. Hernan was especially knowledgeable and open about recent history, and very flexible with our interests (like when we stumbled upon a bicycle race in Santiago or the World Cup final going on between our visits to Casablanca and Vina Del Mar).
I am especially grateful for all of the local travel companies. Each time we slowed down and wondered about the tour/transport/hotel tomorrow, we would check messages and find they were one step ahead of us. A special thank you to Sophie, who stepped in for a few days while Lorena was away.
The hotels were all wonderfully unique to their location and perfectly situated for us to explore the towns on our own. We especially loved the ones in Puerto Natales and Valparaiso. We had been needlessly worried about meals. Lorena arranged all our breakfasts (and hotel operators kindly accommodated our early tour departures) and most of our lunches, and as I said, hotels were always perfectly located so we could get to dinner easily.
Overall, our trip was flawlessly executed (even the weather cooperated and only rained while we were on a bus transport). Chile is a stunningly beautiful country, and the people we met were so incredibly kind and generous with visitors. The only thing I would change is to have planned more time there.

Hotel Reviews

Fauna Hotel

Valparaíso

Such a fun, funky vibe to this hotel and the neighborhood around it. Be sure to try the ascensore at the end of the alley, and the fun little slide.

Authenticity & Character

The decor and architecture were so fun and funky. The location was so great for exploring the city, but even outside the vibe on the street was just so fun.

Location

The street vendors views on the street to the hotel were so great, and the view from the end of the street at dusk was just stunning! It's important to note that it isn't the best location for anyone with a mobility issue or physical disability, but it was great for us since we enjoy exploring a city on foot.

Staff

The staff were so kind to let us keep our luggage there all day after we checked out, until our transport to the airport in the evening.

Cleanliness & Comfort

The room was clean and comfortable and spacious enough for three people on the last leg of their trip to spread out and reorganize before flying home.

Hotel Big Sur

Puerto Natales

Loved this hotel. Clean, modern aesthetic with very comfortable beds. Great breakfast. Walkable to the waterfront and lots of shops and restaurants.

Authenticity & Character

Location

great location, walkable to everything

Staff

Cleanliness & Comfort

Activity Reviews

Penguin Colony on Magdalena Island

Chile

We loved this tour. I have forgotten her name, but the guide was new to the tour company and very knowledgeable about the penguins. She walked along with us, keeping the pace and but teaching us all about the penguins and other inhabitants of the island along the way.

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

John was a great tour guide, taking the time to learn everyone's name. He enthusiastically offered to take our picture at every stop and made sure to learn something about everyone on the tour and then connected us with each other, as well. He taught us a great deal about the beautiful park, the wildlife and geology. National Geographic magazine was right - definitely one of the most beautiful places on earth!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Boat Tour to Balmaceda & Serrano Glaciers

Puerto Natales

This was an incredibly beautiful day. The boat ride was cold and windy (not unexpectedly) but we saw all kinds of amazing birds and the glaciers were just stunning. We really enjoyed the short hike into see the glacier within the Bernardo Higgins park. The lunch was such a wonderful experience - we sat with two French couples who also spoke English and solved many of the world's problems over several courses and a couple glasses of wine. Wow!

Quality of Experience

Food

The traditional Patagonian barbecue was AMAZING!

Guides, Drivers and Staff

Jan Erick was a terrific guide, full of great stories about his work/travels all over the world. He was very good at spotting wildlife, too.

Transport

Excursion to Chiloé Island: Ancud, Dalcahue & Castro

Puerto Varas

This was a lovely day - more lovely than we expected. Our guide was a little shy about his English and relied a bit on our daughter to translate, but nonetheless we had a great day. Chiloé is such a beautiful spot, and the spirit of cooperation and community was so lovely for world-weary Americans...from the museum of church building, to the palafitos. We really enjoyed the unexpected lunch on the farm (and the really unexpected cows who came right up to meet us!).

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Vicente Pérez Rosales National Park

Chile

It was a beautiful day to see the volcanoes! Carlos was a great guide, offering lots of information about the history and geology of the volcanoes and the area, and willing to take pictures for us at every stop. The lunch stop, again, was great meal with a great view of the lake and volcano.

Quality of Experience

Guides, Drivers and Staff

Transport

Santiago City Tour

Santiago

Hernan was such a wonderful guide. He was so knowledgeable about this history of Chile and Santiago. He was clearly so proud of his country, and willingly shared with us his own personal history as it relates to the present government of Chile. He educated us about Chilean - US relations and history, and we are so grateful that he did so in such a generous manner. He shared with us all the facets of life in the capitol city, including recent political issues in Santiago and Chile, reminding us again that we have more in common with people around the globe than we think we do. He was also very willing to get to know us a little bit and accommodate our interests. (When we crossed paths with a bicycle racing event my husband became very excited and Hernan facilitated a discussion with some of the organizers, who allowed my husband to try their "fixed gear" bike.)

Quality of Experience

Guides, Drivers and Staff

Hernan was excellent! Francisco the driver was also wonderful - slowing down, circling around, making sure we got a good view. We enjoyed his company, as well.

Transport

City Tour in Puerto Montt & Puerto Varas

Puerto Varas

We really enjoyed Damian and the tour of Puerto Montt and Puerto Varas, especially when he stopped for us at the fish market (where we found some great souvenirs) and made sure we went around back to see the sea lions!!!! It was a bit more industrial than some of our excursions, but Damian found some wonderful vista points to see the cities and he knew his way around very well (which is the exact reason to engage someone to guide you around the cities).

Quality of Experience

Guides, Drivers and Staff

Transport

Winery & Valparaiso Tour with Overnight

Santiago

Casablanca was so lovely - The winery we visited - Casas del Bosque - was a beautiful oasis and we took home several bottles. The circumstances of our visit were perfect...when we finished the tour, we came out to find our driver, Francisco, (and several other tour drivers) listening to the World Cup Final on the radio. Hernan had arranged a lunch for us in Vina Del Mar at a restaurant with a stunning view of the harbor. We encouraged them to keep the game on the radio as we went to Vina Del Mar, because it was at such an exciting game. Even though we didn't understand the language, we could appreciate the excitement. When we arrived at the restaurant, we were torn between the table with the beautiful view and the lounge where the game was showing on giant screens. The restaurant staff was extremely accommodating as everyone - customers and staff alike - were enthralled by the penalty kicks and trying to see. It was one of those moments that transcends language barriers and nationalities, as everyone in the restaurant just seemed to enjoy the excitement of the game. Afterward, we traveled along to Valparaiso and enjoyed learning about the history of the city and its role as a major port now. We were thrilled to arrive in the city where our daughter had spent the last four months.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered.

In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous,... read more

This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered.

In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous, the food was delicious and the scenery was breathtaking. We left Chile full of great memories and a desire to come back again.

Our favourite guide is by far Felipe who gave us a brilliant, informative and entertaining tours of both Santiago and Valparaiso. The private dinner at Gloria & Leo’s house was one of our most memorable nights as we bonded over food, politics and music, spending over three hours singing songs by Violeta Parra and Victor Jara.

Visiting Pablo Neruda’s houses La Sebastiana and La Chascona was another highlight of the trip. I would highly recommend these visits for the poet’s fans.

And of course, the amazing places in Patagonia and Atacama are all beautiful and worth visiting. The only place I would have skipped are the Tatio Geysers, which were underwhelming.

There were a few minor issues noted below, which should be addressed to help improve future trips:
(1) Some of the tour guides did not speak any English, which was a problem for my mother. I translated most of the time, but this may pose an issue for someone who does not have a Spanish-speaking companion with them.
(2) The hotel (Big Sur) we were booked at in Puerto Natales was of very poor quality. Having no knowledge of local hotels, we trusted Lorena’s recommendation, but were surprised to find that the hotel, which is only 3 months old, to be more of a hostel/B&B than a proper hotel. We changed our booking on arrival to Costaustralisa, and were partially refunded.
(3) Our trip to Magdalena Island was cancelled last minute without the travel agency making alternative arrangements. I had to find an alternative arrangement myself and ask the agency to book us a different tour!

Apart from these issues, I would give the trip five stars.

Hotel Reviews

Hotel Ladera

Providencia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Cabo De Hornos

Punta Arenas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Big Sur

Puerto Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Renaissance Santiago Hotel

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Santiago City Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Private Dinner

Santiago

This dinner gave us one of our most memorable nights in Chile and possibly our lives. We were generously hosted by Gloria and Leo in their home: they cooked and sang for us, and we bonded over a shared love of music and politics. They made us feel at home in Chile, creating an intimate experience that we will cherish forever.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Maipo Valley Wine Experience

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Punta Arenas

Punta Arenas

Quality of Experience

Guides, Drivers and Staff

Transport

Penguin Colony on Magdalena Island

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Boat Tour to Balmaceda & Serrano Glaciers

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kayaking in Eberhard Fjord

Puerto Natales

I did this activity on my birthday - it was my first ever kayaking experience. The instructor, Juan Pablo, was excellent - funny, helpful, informative and good-looking too :)

Quality of Experience

Guides, Drivers and Staff

Transport

Hidden Baltinache Lagoons

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Valley of the Moon Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the Atacama Salt Flats & Lagoons

San Pedro de Atacama

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tour of Tatio Geysers

San Pedro de Atacama

Underwhelming experience. The tour guide was very rude and unhelpful. We missed the sunrise because he was late and quite frankly the whole place was underwhelming. I would skip the tour if I were you :)

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day Trip to Viña del Mar & Valparaíso

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Overall, wonderful trip. The excursions were great and the trips were well organized and planned. The hotel in Santiago (NH Ciudad de Santiago) was NOT a very nice hotel and not 4 star. I would not recommend this hotel. The tour guide in Santiago got lost herself multiple times and had us walking in the poor section of town for over 45 minutes before admitting she was lost. I would not recommend this company for the city guided tour. The hotel in San Pedro de Atacama was wonderful and... read more

Overall, wonderful trip. The excursions were great and the trips were well organized and planned. The hotel in Santiago (NH Ciudad de Santiago) was NOT a very nice hotel and not 4 star. I would not recommend this hotel. The tour guide in Santiago got lost herself multiple times and had us walking in the poor section of town for over 45 minutes before admitting she was lost. I would not recommend this company for the city guided tour. The hotel in San Pedro de Atacama was wonderful and the staff was very nice. Our transfer to the airport for the flight from Santiago to Calama was way too early. As such, we caught an earlier flight and had to arrange our own transportation to San Pedro de Atacama. The excursions in San Pedro were very satisfactory. Again, we had ample time arriving to the airport in Calama prior to our flight to Punta Arenas via Santiago. I believe the flight status changes quickly, but I would have recommended a later flight so as to avoid the over 3 hour lay over in Santiago. The hotel in Punta Arenas was NOT good- the staff was very rude, the beds were uncomfortable and would NOT recommend this hotel. We had a nice trip to Magellan island and the bus ride to Puerto Natales was very comfortable. We again loved our hotel in Puerto Natales. The guided tour of the National Park Torres Del Paine was nice, but the guide did not speak good English and other than the views, we did not understand anything from the explanation. The guides on our hike to the base of Torres Del Paine explained more and spoke better English. This hike was one of the highlights of the trip. On our way back through Santiago we had an 8-9 hour layover and self arranged a half day in the Hyatt Centric hotel which was very nice. The kids enjoyed Santiago much better the second time largely related to the area of town and the niceness of the hotel.

In terms of planning, in the future a more detailed outline of the excursions may be helpful. Some included breakfast which was not always noted on the itinerary.

Hotel Reviews

Hotel Costaustralis

Puerto Natales

Beautiful views from the room. Very nice hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

NH Ciudad de Santiago

Santiago

Horrible hotel- not clean. Not in good section of town. Breakfast was good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

Wonderful hotel- clean and very nice staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel José Nogueira

Punta Arenas

Very rude staff. Mattresses in the rooms were very poor.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Stargazing Tour

San Pedro de Atacama

Amazing views and experience.

Santiago City Tour

Santiago

Guide was very nice, but she got lost more than once and took us for 45 minutes in the wrong direction around a poor area of town.

Valley of the Moon Tour

San Pedro de Atacama

Great tour- nice staff.

Hidden Baltinache Lagoons

San Pedro de Atacama

One of our favorite activities. Guide did not speak much English but we were able to understand enough.

Puritama Canyon Trek

San Pedro de Atacama

Nice tour and beautiful hike.

Tour of Tatio Geysers

San Pedro de Atacama

Amazing experience. The guide did not explain a lot. The driver seemed to know more about the area than the guide but he did not translate what the driver was saying.

Buggy Safari Through the Desert

San Pedro de Atacama

This guide was GREAT! He spoke wonderful English and took time to explain things.

Penguin Colony on Magdalena Island

Chile

Kids loved seeing the penguins. Seas were too rough to go see the sea lions.

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

The guide did not speak good English and we did not understand anything she really said. Would recommend a different guide. The ride was pretty and we were able to see a mountain lion.

Boat Tour to Balmaceda & Serrano Glaciers

Puerto Natales

This tour was very organized despite being very large. On the itinerary it said small group. It included a nice large lunch. The lamb lunch was delicious!

Hike in Torres del Paine National Park

Chile

These guides were great! Spoke wonderful English. There were 3 guides so the group could get broken into smaller groups based on speed.

Our trip was well-organized. We had some travel snafus and but we were able to stay in contact with someone on the team so our trip could continue smoothly. The tours we were booked on were fantastic and ran smoothly. The guides were great. All around great experience .

thanks for helping plan a wonderful trip that will leave us lifelong memories! I will of course refer friends to Lorena and Kimkim since we are very happy with the end to end experience you offered.

The guided tours in Valparaiso with Claudia and the all day one with Simple Patagonia in Torres Del Paine were excellent. Pick ups and drop offs were professional and on time in clean comfortable and safely driven vehicles

The penguin tour to Isla Magdalena and the all day boat tour to the... read more

thanks for helping plan a wonderful trip that will leave us lifelong memories! I will of course refer friends to Lorena and Kimkim since we are very happy with the end to end experience you offered.

The guided tours in Valparaiso with Claudia and the all day one with Simple Patagonia in Torres Del Paine were excellent. Pick ups and drop offs were professional and on time in clean comfortable and safely driven vehicles

The penguin tour to Isla Magdalena and the all day boat tour to the glaciers were highlights

The hotels - both boutiques in Valparaiso and Chiloe were divine as was the 5 star comfort in Puerto Varas.

Finally Lorena and her staff in country were always available and super responsive via WhatsApp and so flexible that they were able to move us to an earlier bus when we decided to leave Punta Arenas 3 hours earlier to enjoy more of Natales. Someone picked up the old tickets and the new tickets were handed to us by the driver!

An amazing service experience and Lorena worked so patiently with me to co develop an itinerary that had some self driven days like Chiloe and Lake District and a lot of guided stuff in all other places

We had an excellent trip with the help of Lorena. She picked great destinations and excursions for our 7 person group ranging in age from 10 to 75. She selected excellent accommodations for our budget. It was great always being a walkable neighborhood since we didn't have a vehicle. Having access to someone local who spoke English via WhatsApp throughout the trip was wonderful and helped me manage my stress levels greatly as the group leader - especially when the airlines canceled a... read more

We had an excellent trip with the help of Lorena. She picked great destinations and excursions for our 7 person group ranging in age from 10 to 75. She selected excellent accommodations for our budget. It was great always being a walkable neighborhood since we didn't have a vehicle. Having access to someone local who spoke English via WhatsApp throughout the trip was wonderful and helped me manage my stress levels greatly as the group leader - especially when the airlines canceled a flight!

Chile was a wonderful country to visit. Everyone was very polite and hospitable. We felt safe and really enjoyed the experience. Patagonia and the lake region were amazing.

We had an enjoyable and memorable trip to Chile thanks to the Lorena who had been very patient listening to our needs and expectations and she was able to come up with an itinerary to suit our requests. She was very professional and answered many of our doubts that came up along the way.
Everything went smoothly. The transfers were always early or punctual and they were very helpful especially Gabriel who is so cheerful and ever ready to help. The guides were knowledgeable and answered our... read more

We had an enjoyable and memorable trip to Chile thanks to the Lorena who had been very patient listening to our needs and expectations and she was able to come up with an itinerary to suit our requests. She was very professional and answered many of our doubts that came up along the way.
Everything went smoothly. The transfers were always early or punctual and they were very helpful especially Gabriel who is so cheerful and ever ready to help. The guides were knowledgeable and answered our questions to the best of their ability especially Sebastian who shared a lot of information and speaks fluent clear English at Piedras Rojas. We were amazed at the different landscapes of Atacama Desert. The hotels were well selected as they are situated in central and safe locations. We also thoroughly enjoyed our dinner hosted by Gloria and Leo who took great pains to prepare such a sumptuous meal and sharing their recipes.
Valentina and Anne Sophie were quick to respond to any issues that cropped up along the way. We were very impressed by their professionalism and they had made our trip a very pleasant one. Thank you.

Hotel Reviews

Dreams del Estrecho Hotel

Punta Arenas

Authenticity & Character

Location

It is well located.

Staff

They are helpful and friendly.

Cleanliness & Comfort

Hotel Big Sur

Puerto Natales

There is no lift and you need someone to help you carry your luggage.

Authenticity & Character

Location

It is centrally located and it is within walking distance to the lake

Staff

Cleanliness & Comfort

Konkashken Lodge

Torres del Paine

The cabin is compact and cosy. It comes with a small kitchen and a fireplace.

Authenticity & Character

Location

The environment is very clean and beautiful, good place to relax.

Staff

The staff is very helpful.

Cleanliness & Comfort

Hotel Bellavista

Puerto Varas

Authenticity & Character

Location

Very good location facing the lake and it is near to eateries and supermarket.

Staff

Staff is helpful

Cleanliness & Comfort

Renaissance Santiago Hotel

Santiago

There was an improvement in the way things were carried out as compared to the first stay. The restaurant was opened to let us have an early breakfast as we had an early pick up for our day tour. We were able to have a late check out and use their other facilities to freshen ourselves before departing for the airport.

Authenticity & Character

Location

The location is safe and it is near to shopping malls and lots of eating places.

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

At the reception, you can help yourself to a free flow of hot and cold beverages 24 hours. You can refill your water bottle at the water dispenser just outside the reception too. We were pleasantly surprised that there was a free laundry service if we stayed 5 days and more.

Authenticity & Character

Location

It is a good location, away from the crowd and not too noisy but within walking distance to the main street.

Staff

The staff is friendly and ever ready to help.

Cleanliness & Comfort

Activity Reviews

Explore Punta Arenas

Punta Arenas

It was really a good rest for us, having flown more than 38 hours to reach Santiago and to continue on to Punta Arenas. We could spend our time leisurely exploring the place and to recuperate from the long distance travel.

Private Dinner

Santiago

We thoroughly enjoyed the dinner prepared by Gloria and Leo. Both Gloria and Leo are very cheerful. Gloria is an excellent chef. We love all the food - from the yummy appetisers, delicious tender beef and fresh salmon with potatoes. Her homemade ice cream was superb. Leo is very knowledgeable about the pairing of wine and we certainly learned a lot from him. We had a great time and am thankful for the warm hospitality of the couple.

Quality of Experience

Wonderful and memorable experience

Food

All the food that is being served.

Guides, Drivers and Staff

Both the guide and the driver are very good. Gabriel is an excellent driver.

Transport

The car is big and spacious.

We had a fantastic trip, Lorena and her team set us up with great tours and helpful assistance all throughout our trip. Thank you for helping us navigate Chile and creating an amazing vacation.

We had a truly memorable experience in Chile thanks to Lorena Huidobro, from Turismo Milodon, our kimkim-appointed tour company. Lorena arranged for us a wonderful five-day, outdoor-oriented visit to La Araucanía region of the country, centered around the small town of Pucón, at the foot of the majestic Villarrica volcano and next to the lake of the same name. Led by expert tour guides from locally-based Rehue Expediciones (Ermin and Ricardo), we hiked Conguillío and Huerquehue National... read more

We had a truly memorable experience in Chile thanks to Lorena Huidobro, from Turismo Milodon, our kimkim-appointed tour company. Lorena arranged for us a wonderful five-day, outdoor-oriented visit to La Araucanía region of the country, centered around the small town of Pucón, at the foot of the majestic Villarrica volcano and next to the lake of the same name. Led by expert tour guides from locally-based Rehue Expediciones (Ermin and Ricardo), we hiked Conguillío and Huerquehue National Parks and some of the Lagos Andinos, all areas of stunningly unique beauty. Lorena also arranged for us stays at two top-notch accomodations: Antumalal Hotel and Rakau Lodge --the latter we would especially highly recommend to any visitors to the area. Lorena's expert advice and attention to detail truly paid off. We also appreciated Turismo Milodon's follow-up while we were in-country. And last but not least, while we were in Santiago, Lorena was able to arrange for us on very short notice a great private day trip to Valparaíso and Viña del Mar, knowledgeably led by Hernán and driver Gabriel. Thank you, Lorena!

All the guides were wonderful. Ana for the Torres del Paine, Jorge for condor and trekking, Ray and Gonzalo of Andoandes for volcanoes and hot spring read more

All the guides were wonderful. Ana for the Torres del Paine, Jorge for condor and trekking, Ray and Gonzalo of Andoandes for volcanoes and hot spring

Fantastic! Lorena created a truly amazing Chilean experience for my family. Lorena and the KimKim team were extremely flexible and reactive throughout the trip which insured that we were able to fully take part in all planned activities. I highly recommend KimKim and this Chilean trip of a lifetime! read more

Fantastic! Lorena created a truly amazing Chilean experience for my family. Lorena and the KimKim team were extremely flexible and reactive throughout the trip which insured that we were able to fully take part in all planned activities. I highly recommend KimKim and this Chilean trip of a lifetime!

Activity Reviews

Hidden Baltinache Lagoons

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Tour of Tatio Geysers

San Pedro de Atacama

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Buggy Safari Through the Desert

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Vicente Pérez Rosales National Park

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Chiloé Island & Puñihuil Penguin National Reserve

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful time in Chile. Lorena planned an adventurous itinerary - city tours, San Pedro hikes, Easter Island wonders, and spectacular hiking in Torres del Paine. During the few times that a flight was rescheduled or the weather interfered with a tour, Lorena and Ignacio stepped up to save the day! We are very grateful to them for making this such a special family vacation. read more

We had a wonderful time in Chile. Lorena planned an adventurous itinerary - city tours, San Pedro hikes, Easter Island wonders, and spectacular hiking in Torres del Paine. During the few times that a flight was rescheduled or the weather interfered with a tour, Lorena and Ignacio stepped up to save the day! We are very grateful to them for making this such a special family vacation.

Hotel Reviews

Renaissance Santiago Hotel

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

Authenticity & Character

best hotel in the area

Location

Staff

Cleanliness & Comfort

Hotel Taura'a

Hanga Roa

Sweetest owner - like staying with your aunt.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Holiday Inn Santiago - Airport Terminal

Santiago

great location for an early flight

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Carpa Manzano

Punta Arenas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Altiplanico Puerto Natales

Natales

Authenticity & Character

beautiful views

Location

Staff

Cleanliness & Comfort

relaxing and beautiful environment

Activity Reviews

Santiago City Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Valley of the Moon Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Stargazing Tour

San Pedro de Atacama

This was such a unique experience - the stars are amazing. Guides were incredibly knowledgeable and the use of telescopes was so much fun.

Quality of Experience

Guides, Drivers and Staff

Transport

Hidden Baltinache Lagoons

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

We had the most amazing guide!

Transport

Waterfalls Trek

San Pedro de Atacama

Very cool to see the geysers. Great guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Tour of Tatio Geysers

San Pedro de Atacama

Great experience and guide.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day Trip to Viña del Mar & Valparaíso

Santiago

Really enjoyed touring these towns. Fantastic guide!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Tour to Ahu Akivi

Easter Island

Just an amazing experience to see these statues.

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

Great overall view of park. Excellent guide.

Hike in Torres del Paine National Park

Chile

Be prepared for a rigorous hike with lots of changes in weather.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

When we decided to take last minute Thanksgiving trip to Chile with our 4 kids (22 - 12)I wasn’t sure where to start. Fortunately we found Kimkim and Lorena!!! Lorena helped us craft the perfect vacation full of adventure, history and unforgettable moments at a great value. A truly seamless experience which included 4 airport transfers, 2 in country flights, 3 hotels, 2 days touring the area with our amazing guide Victor, whitewater rafting, fjord kayaking, volcano trekking and penguins... read more

When we decided to take last minute Thanksgiving trip to Chile with our 4 kids (22 - 12)I wasn’t sure where to start. Fortunately we found Kimkim and Lorena!!! Lorena helped us craft the perfect vacation full of adventure, history and unforgettable moments at a great value. A truly seamless experience which included 4 airport transfers, 2 in country flights, 3 hotels, 2 days touring the area with our amazing guide Victor, whitewater rafting, fjord kayaking, volcano trekking and penguins 😍

As a family which travels internationally on multiple occasions, we had never engaged a service to help coordinate our trips. However, our entire family has agreed based on Lorena and the incredible Kimkim vendor partners we can’t imagine taking another trip without them.

16 thumbs up and as many stars as possible!

Hotel Reviews

Holiday Inn Santiago - Airport Terminal

Santiago

The nicest airport hotel we’ve ever seen. A perfect blend of convenience, comfort and vibe literally 5 steps outside the terminal.

Authenticity & Character

Location

Staff

Desk staff when we checked in at midnight were so helpful and engaged.

Cleanliness & Comfort

Best shower and beds of our whole trip

Renaissance Santiago Hotel

Santiago

Great customer service! When we arrived after a 8 hour flights before check-in time, the front desk suggested us refreshing in the spa and having lunch at the beautiful restaurant. Both ideas were fantastic and helped us settle into our vacation.

Authenticity & Character

Location

Close to dining options

Staff

Cleanliness & Comfort

Solace Puerto Varas

Puerto Varas

Clean, convenient and a perfect base for our Chilean adventures. The hotel restaurant was a big hit for dinner on a night we were too tired to venture out.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Rafting on the Petrohué River

Chile

What a great outfitter in the most amazing setting imaginable. The guides were all so fun and extremely professional. Highly recommend and the beers afterwards were well deserved!

Quality of Experience

Perfect mix of professional and fun

Guides, Drivers and Staff

We loved all the team but our guide Chris was especially engaging

Transport

They picked us up at our hotel on time and dropped us back after. Made the whole day super easy.

Kayaking on Reloncaví Fjord

Puerto Varas

If you like adventuring and want to engage with the mostly lovely locals ever, this is your trip. Our day was a little windy so the athletic demand was higher than anticipated but so worth it. The lunch break at Yolanda and Juan Carlos’ farm was magical. Our kids (22, 18,17 & 12) had the chance to see up close the beauty of living in connection with the land. Walking around the property proved to be high on everyone’s list of favorite things on our amazing Chilean adventure.

Quality of Experience

Guides, Drivers and Staff

Our guides were so engaged and informative. We loved them.

Transport

Seem less pickup and return to our hotel in Puerto Varas

Explore Chiloé Island & Puñihuil Penguin National Reserve

Puerto Varas

History, beauty and penguins!!! Our day with Victor, the most amazing guide ever, was incredible. His knowledge on the history of the area, Chile and the environment gave our group so much more than we could have imagined. Fortunately we had him for 2 days and by the end felt like Victor was part of our family! The day trip was so special - would definitely recommend.

Quality of Experience

Guides, Drivers and Staff

Victor (our guide) and Sandro (our driver) we’re so easy to be with and responsive to our interests and needs. The casual pace was perfect and they really picked up on what our group was interested in learning and seeing.

Transport

Clean, safe and temperature controlled vehicle

Day Trip to Vicente Pérez Rosales National Park

Chile

For our final day in Puerto Varas we hiked volcanos, saw waterfalls and toured a lake with no roads. Let’s just say it didn’t disappoint! It was our second day with our wonderful guide and driver team, Victor and Sandro, and we were all ready to explore. The mix of history, area knowledge and incredible beauty was remarkable. We toured all day and then went straight to airport in Puerto Montt to head back to Santiago. A great last day!

Quality of Experience

Guides, Drivers and Staff

Transport

Lorena and all the trip coordinators were amazing. They helped me plan the most amazing trip and engagement!! Thank you so much read more

Lorena and all the trip coordinators were amazing. They helped me plan the most amazing trip and engagement!! Thank you so much

Hotel Review

Hotel La Casa de Don Tomás

San Pedro de Atacama

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Valley of the Moon Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Amazing trip organized by Lorena. This was my fifth time down to Chile but first on an organized trip.

First, we got up high in the Andes with knowledgeable and friendly guide Sebastien…and even snuck in a hot springs visit! Then down south to rio tranquilo. 4x4 truck was the perfect rental as some of the washboards/ potholes were pretty rough on route 7. Great stay and food at “el mirador de guadal” ( cabins are highly recommended) with the chance to get up on exploradores glacier with... read more

Amazing trip organized by Lorena. This was my fifth time down to Chile but first on an organized trip.

First, we got up high in the Andes with knowledgeable and friendly guide Sebastien…and even snuck in a hot springs visit! Then down south to rio tranquilo. 4x4 truck was the perfect rental as some of the washboards/ potholes were pretty rough on route 7. Great stay and food at “el mirador de guadal” ( cabins are highly recommended) with the chance to get up on exploradores glacier with Felipe. Marble caves were underwhelming but it was good to be out in a kayak and guide Rodrigo was great and let us go exploring.

Then down to puerto natales and into Torres del Paine national park. Great trekking. Trails well marked and easy to navigate. ( Park rangers were on strike, but didn’t affect the trip) Modified W trek with a bit of reverse O. Got onto glaciers, lakes, snow at John Garner pass. A bit of wind and some showers but great hiking weather. All self guided. Stayed at the Refugios. Just bring some snack and clothes and you’re set!
A day of rock climbing on great conglomerate near lake Sofia with fantastic guide Chalo from Boulder Natales to finish it off.
Then a bus to punto arenas and a chance to see penguins before flying back.
All connections/ flights and transfers went very smoothly. The only hiccup was the park ranger strike but really didn’t affect us and Lorena was able to alter the trip when one excursion had to be canceled.
High recommendation for Lorena and her team in Santiago. Sure you pay a bit extra but all we really had to do was show up! Thanks again!

Hotel Reviews

Hotel Ladera

Providencia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Mirador del Guadal

Puerto Guadal

Amazing location and wonderful hosts. Cozy warm cabins. Great food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Sir Francis Drake

Puerto Ayora

Hotel was clean. Nothing outstanding but good place to stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Grey

Torres del Paine National Park

Refugio Paine Grande

Puerto Natales, Chile

Hotel Alma Sur (Rey Don Felipe)

Punta Arenas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Santiago City Tour

Santiago

Typical city tour. Worth learning a bit about Santiago. Guide friendly and well spoken but perspective somewhat jaded from his background. Enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

San José Volcano & Andes Mountains

Santiago

Sebastien gave a great trip and accommodated special request. Moved at our pace and gave good background. Fantastic day that made me want to explore more! Found easy access to ski 6100m peaks!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ice Trekking in Exploradores Glacier

Puerto Rio Tranquilo

Guide Felipe was knowledgeable and made the day fantastic. Good instruction. Funny.

Quality of Experience

Guides, Drivers and Staff

Transport

Marble Caves Kayak Tour

Chile

Rodrigo was great as a guide but the marble caves were a bit blah. Neat area but more enjoyed the kayaking and exploring beyond the caves.

Quality of Experience

Guides, Drivers and Staff

Ice Hike to Glacier Grey

Torres del Paine

Hike in Torres del Paine National Park

Chile

Self guided hikes. Fantastic park. Great scenery. Will be back.

Rock Climbing in Patagonia

Puerto Natales

Chalo was fantastic. Catered a wonderful day on the rock. Met some locals and worked up 5 or 6 routes. Highly recommended.

Quality of Experience

Guides, Drivers and Staff

Transport

Penguin Colony on Magdalena Island

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

We had a great time in Chile thanks to the itinerary created by Lorena. The transfers were punctual, the hotels selected were either unique (has something special to offer) or well beyond being comfortable, the tours were satisfactory and sometimes exceeded expectations. Lorena had been responsive and quick in addressing our concerns during the trip. We could not be happier with her supports. As a result, we fell in love with Chile and friendly Chilean people. read more

We had a great time in Chile thanks to the itinerary created by Lorena. The transfers were punctual, the hotels selected were either unique (has something special to offer) or well beyond being comfortable, the tours were satisfactory and sometimes exceeded expectations. Lorena had been responsive and quick in addressing our concerns during the trip. We could not be happier with her supports. As a result, we fell in love with Chile and friendly Chilean people.

Hotel Reviews

Hotel José Nogueira

Punta Arenas

Happy to be in a historical building.

Authenticity & Character

The location.

Location

Enjoyed the great view.

Staff

Friendly

Cleanliness & Comfort

Clean and comfortable

Weskar Lodge

Puerto Natales

Enjoyed the great view

Authenticity & Character

Comfortable

Location

Great location

Staff

Amazingly friendly and flexible; offered early breakfast every day.

Cleanliness & Comfort

Comfortable

Kau Yatun Hotel & Estancia

El Calafate

Amazing environment!

Authenticity & Character

Spacious and beautiful

Location

Convenient location

Staff

Friendly

Cleanliness & Comfort

Clean and beyond comfortable

Renaissance Santiago Hotel

Santiago

Had the best breakfast

Authenticity & Character

Amazing

Location

Convenient

Staff

Friendly and flexible

Cleanliness & Comfort

Beyond comfortable, love it!

Activity Reviews

Penguin Colony on Magdalena Island

Chile

Love it!

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

Happy with the tour, enjoyed the lunch and the great view.

Quality of Experience

Great

Food

Guides, Drivers and Staff

Very friendly

Transport

Hike in Torres del Paine National Park

Chile

Although not being able to do it due to the strike, the alternative two short hikes largely compensated the loss. We enjoyed the trip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Trekking and Condor Watching

Puerto Natales

Love the tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Perito Moreno glacier in Argentina

Puerto Natales

A little rushed but we were awestruck, well worth the long commute.

Quality of Experience

Guides, Drivers and Staff

Transport

San José Volcano & Andes Mountains

Santiago

Embraced by Andes mountains, incredible!

Quality of Experience

Food

Delicious!

Guides, Drivers and Staff

Love the tour guides.

Transport

Lorena did an amazing job putting this trip together! We wanted to see a lot in a short period of time and she made it all happen. We didn’t have to worry about a thing once we were here. It was truly an incredible trip! The marble caves were insanely beautiful and seeing the towers in Torres del Paine was worth the difficult hike. We also loved walking on Grey Glacier. All of our drivers and guides were great as well! read more

Lorena did an amazing job putting this trip together! We wanted to see a lot in a short period of time and she made it all happen. We didn’t have to worry about a thing once we were here. It was truly an incredible trip! The marble caves were insanely beautiful and seeing the towers in Torres del Paine was worth the difficult hike. We also loved walking on Grey Glacier. All of our drivers and guides were great as well!