Randall Jiménez

The Hotel has a nice view. Most of the staff is helpful but one guy on the reception was very unfriendly. This hotel is not 4 stars whatsoever. Kimkim should not sell this hotel which is very bad, really bad.

Beautiful resort with lush greenery and epic view of the Arenal Volcano from the resort room. Staff was amazing and very friendly and always willing to help. I wish we had more english language channels for the TV and the hotel had shuttle services to the downtown area..

Location of this hotel is great, but everything else was just average.

Beautiful landscapes, comfortable stay, room was very nicely prepared for the stay

Perfect stop by the airport. It was exactly as you would expect and super new and fresh.

This is a real little paradise in the jungle with direct view of the volcano. Wildlife all over the resort. Amazing breakfast.

More monkeys than people!!! Fantastic

We can’t say enough about the guides. They were exceptional. We did class 4 rapids

This was a real standout experience! Very well organized with very skilled guides. I was very nervous and they made me feel very safe and helped me build my confidence. I’m so glad I did this.

We learned so much! Loved the tour of the gardens. A little less cooking then I was hoping for but overall it was a great learning experience

Beautiful large boat with excellent service.

We felt very safe. Beautiful tree canopy.

Such a lovely day! Great guide, wonderful horses. The falls was beautiful

Such a wonderful guide! So well informed.

So many animals!!!! Simply amazing. The guide was brilliant. You must have a guide for this walk.

Our casita was lovely - the best of the trip. Gleaming wood floors, ceiling, and window frames. Great views. Our own jacuzzi. The staff were very helpful and friendly. Yoga was good and the facilities lovely. Nice but short trail for walking. Hard to get a long (as in 4 miles) walk in on the property though. The food was good but a bit overpriced. Loved sitting outside on the deck at the restaurant.

We were there only from 11pm to 10am. It was a beautiful hotel and the breakfast was wonderful.

Beautiful painting job of every wall, gate, and decoration - so colorful. The landscaping is gorgeous - really enjoyed walking through all the paths. Enjoyed the walk to the waterfalls. We had a big villa which was nice. There was a little mildew odor in the bathroom. The mattress was very hard - like a futon - and was uncomfortable. The pillows were also very stiff and too firm. This is a charming place - they just need to work on a few details in the rooms. Planes take off nearby but they are not constant and they didn't really bother us.

We had the best room - fantastic views. There was a huge, round bath tub in the room which we didn't use (would feel guilty using that much water!). It is a windy place and cool but that was fine. We enjoyed walking everywhere around the nature walks and to the beer garden. The nature path is very short - would have liked a longer path to walk. The road to the hotel is very steep so we never did walk into town. The restaurant is very nice and the staff were just great. One night we had live music which was fun.

Our room was too small - we wish we had booked the larger room. The only place to sit in a chair was out on the deck which was sometimes too hot. This is a beach experience and it was hot and humid. The pool near the reception area was particularly lovely. We enjoyed walking along the public beach which is longer. We are not ocean swimmers. We enjoyed the tour of the park but there were many people and we really didn't see that many animals. We liked our tour guide Raphael who was very knowledgeable. This hotel has a steep path from rooms/reception to the beach but they offer golf carts for those who don't want to walk. There is a short nature path. We didn't do as much hiking as we had planned because of the heat.

The guide, Eduardo, was excellent. He pointed out many animals and birds. He was very fit and animated. We enjoyed being with him.

This was a good challenging hike but could have been longer. They used to call it the burrito hike because they took you to make burritos but now they took us to chop vegetables and make empanadas. It was okay but we would have rather hiked more. We enjoyed the people we were with and the guide was great.

We loved this activity. There were 13 zip lines (some were very short). It was pretty and good to be in the fresh air. Felt very safe. The only negative is how many people there were - some long lines on occasion.

Fun activity, learned a lot. There were a lot of people - pretty touristy.

Very touristy. Tons of people everywhere. Waiting in lines. Actually walking on the hanging bridges was fun. The La Fortuna waterfall is a staircase that you walk down and then back up. Not a hike at all.

Very tame walk. We were in a group of 10. Not a lot of exercise. The guide was very good - Raphael. He knew a lot and was good at explaining. We didn't see that many animals due to the time of day and the crowds. Tons of tourists.

Ms. Glenda welcomed us into her home and helped us cook a vegetarian Caribbean meal with fruit and vegetables from her garden. It was a highlight of the trip!

We had a wonderful time snorkeling. It was definitely an adventure.