Personalized trips to Cambodia
for independent travelers

Dear J-M,
It was a great pleasure having you and your travelling companions visiting Cambodia.
Thanks for the 5 star rating which pleases us. Personally, I'm very happy from our discussions I was able to make good suggestions that provided you with a memorable trip.
It sounds like you coped with the heat (record temperatures!)! It did rain yesterday in Siem Reap and a couple of days ago in Phnom Penh!
I will share your comments about the guides and drivers with our Operations team.
Thanks again and I hope you will recommend our/Kimkim services and Cambodia to your friends & family.
Best regards,
Steve.

Dear Anne-Marie,
Welcome back home and thanks for taking the time to review the trip.
I am very happy it was a wonderful family trip and that you felt everything was well organised. Also, excellent to hear you particularly liked guide Dy. It helps she has a daughter the same age as your children. We work regularly with Dy and I will let her know your appreciation.
Looking through the comments two negative points:
(i) meal at Eleven One. I am trying to find out what happened here. The same meal was ordered for all 4 of you. I can only assume someone mixed up tables. Our guide, Pich confirmed she didn't ask for anything to be changed so it should have been the same. You should have received a printed menu also. Overall, we get good feedback about the restaurant but will keep an eye on it seeing as it didn't rate too highly.
(ii) Palace Gate Hotel. I will follow up with the management on the points. I can only assume they were short-staffed with Khmer New Year. I can imagine quite a few needed to have time off with their families. However, that shouldn't have impacted on your stay at all. I did stay at Palace Gate a few months ago and all seemed fine. The rooms are a little dated but they also try to keep the 'heritage feel'.

I can see you enjoyed many aspects such as the beach, destination dining at Villa Chandara and hope that all members of the family have wonderful memories of their time spent in Cambodia. It was very hot during your visit (and still is!) so you did an excellent job not to wilt!

Best regards,
Steve.

Dear Ann,
Thank you so much for travelling and seeing 'Cambodia in-depth' with a full on three week tour. It's wonderful you could discover more of the country than many visitors who just come for Angkor. Of course, Cambodia has a lot more to offer. However, it's almost unknown outside the country.
Also, appreciate sharing comments about the three guides. All very different characters but excellent at their jobs. And great to hear the driver, Mr Ya took excellent care of you throughout. We will let them all know about your kind words.
It was a pleasure working with you to plan the tour and I know your travelling companion, Debra enjoyed the visit as well.
Please do tell as many people as possible about the magic of Cambodia.
Best regards from an even hotter Siem Reap. We might hit 40c in a few days!
Steve.